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Multichannel Roadtrip - Copenhagen

By Zendesk

Date and time

Thu, 1 Dec 2016 13:00 - 19:00 CET

Location

Rummet Republikken

Vesterbrogade 26 1620 København V Copenhagen Denmark

Description

Making Multichannel Support Simple and Successful


Email. Phone. Chat. Messaging. SMS. Customers want to connect with companies over a variety of channels. And regardless of channel, they expect a seamless experience. Join us to learn more about how businesses are improving the experience for their customers with an integrated multichannel approach.

During this event, we’ll cover:
● Industry trends related multichannel support
● How to think about which channels to add next and get started quickly
● How other businesses are improving agent productivity and customer satisfaction with a more seamless support experience
● Tips and tricks for support leaders to successfully manage multiple channels

AGENDA

13:00 Registration and Coffee

13:30 -14:30 Introduction to Making Multichannel Support Simple and Successful

14:30 - 14:50 Break

14:50 - 15:45 Group Discussions

15:45 - 16:00 Break

16:00 - 16:30 Channel Implementation Demo

16:30 Happy Hour

Organised by

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com.

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